Your Privacy Matters to Us
What Data We Collect
- Personal Information
- Name and contact details
- Email address and phone number
- Postal address and location data
- Date of birth (for age verification)
- Service Data
- Driving lesson bookings and history
- Payment information (securely processed)
- Communication records
- Usage analytics and preferences
How We Use Your Data
Service Provision
To provide our driving instruction platform, manage bookings, process payments, and facilitate communication between instructors and students.
Communication
To send important updates about your lessons, account information, and respond to your inquiries and support requests.
Improvement
To analyze usage patterns, improve our services, develop new features, and ensure the security and reliability of our platform.
Your GDPR Rights
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restrict
Limit how we process your personal data in certain situations.
Right to Object
Object to processing based on legitimate interests or direct marketing.
How We Protect Your Data
- Technical Measures
- End-to-end encryption for all data transmission
- Secure cloud infrastructure with regular backups
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Organizational Measures
- Staff training on data protection principles
- Access controls and need-to-know basis
- Regular policy reviews and updates
- Incident response and breach notification procedures
Data Retention
Account Data
Retained while account is active + 2 years
Lesson Records
Retained for 7 years for legal compliance
Marketing Data
Effective and valid until consent is withdrawn
Contact Our Data Protection Officer
- dpo@driveconnect.uk
- 0800 123 4567 (Option 3)
- Data access requests: Within 30 days
- Data correction requests: Within 72 hours
- Data deletion requests: Within 30 days
- General inquiries: Within 48 hours
Policy Updates
- Email notification to registered users
- Prominent notice on our website
- In-app notifications for mobile users
- Last updated: January 2025 | Version: 2.1
